Terms & Conditions – Connective9
Welcome to Connective9 (“we”, “our”, “us”). By accessing or using our website, services, digital products, marketing solutions, or any related tools (collectively referred to as “Services”), you agree to be bound by the following Terms and Conditions. Please read them carefully before using our platform.
1. Acceptance of Terms
By using our website and services, you confirm that:
- You are at least 18 years of age.
- You have read, understood, and agree to be bound by these Terms & Conditions.
- If you are using the services on behalf of a business, you represent that you are authorized to bind the business to this agreement.
2. Services Provided
Connective9 provides digital marketing services, website development, lead generation, campaign management, branding solutions, and other customized digital services. The specific scope of service may vary depending on the package or agreement signed by the client.
3. Account Registration
To access premium or paid services, you may be required to:
- Create an account.
- Provide accurate information such as name, email, phone number, and business details.
- Maintain confidentiality of your login credentials.
Connective9 is not responsible for unauthorized access due to your failure to protect your account information.
4. Pricing & Payments
- All prices for services are mentioned on our website or provided via email/proposal.
- Payment must be made in advance unless otherwise agreed in writing.
- All payments are non-transferable.
- Connective9 reserves the right to change prices at any time, with prior notice to existing clients.
For recurring services (monthly/annual plans):
- Payments are auto-renewed unless the client cancels at least 7 days before renewal.
5. Project Timelines
Project timelines depend on:
- Scope of work.
- Client approvals.
- Submission of required content by the client.
Any delays in providing content or approvals may extend the timeline.
6. Client Responsibilities
The client must:
- Provide accurate information, images, documents, text, and other materials required to complete the work.
- Ensure that no submitted content violates copyright or any applicable laws.
- Approve or request revisions promptly.
Connective9 is not responsible for delays caused due to lack of required information from the client.
7. Intellectual Property Rights
- All content, graphics, code, templates, and designs created by Connective9 remain our intellectual property unless otherwise agreed.
- After full payment, clients receive usage rights for their project (website, ads, creatives, etc.), but source files remain the property of Connective9 unless explicitly purchased.
- Clients must not copy, resell, or redistribute any resources without permission.
8. Third-Party Services
We may use third-party platforms like:
- Google Ads
- Facebook/Meta Ads
- Hosting providers
- Analytics tools
- Payment gateways
We are not responsible for:
- Downtime, errors, or issues caused by third-party platforms.
- Changes in policies or pricing from third-party providers.
9. Confidentiality
We maintain strict confidentiality of all your business information, documents, and data. Both parties agree not to share confidential information without written consent.
10. Limitation of Liability
Connective9 is not responsible for:
- Any loss of business, revenue, or data.
- Low performance of ads or campaigns due to market conditions, competition, or platform policies.
- Technical issues outside our control.
In any situation, our maximum liability shall not exceed the amount paid by the client for the service in question.
11. Termination of Services
We reserve the right to suspend or terminate services if:
- Payments are delayed.
- The client violates terms.
- The client uses abusive behavior or misconduct toward our team.
Clients may terminate services by providing a written notice; however, no refund is applicable unless specified in our refund policy.
12. Changes to Terms
Connective9 may update these Terms & Conditions at any time. It is the client’s responsibility to review the updated terms periodically.
