Refund & Cancellation Policy – Connective9

1. General Refund Policy

Due to the nature of digital services, all payments made to Connective9 are non-refundable. This applies to:

• Website development
• Digital marketing campaigns
• Lead generation services
• Subscription plans
• Graphics or branding services
• Any customized digital solutions

Once work has started, no refund will be issued under any circumstances.

2. Cancellation Policy

You may cancel a service at any time, but:

• Cancellation does not guarantee a refund.
• For monthly subscriptions, cancellation must be done at least 7 days before the renewal date.
• If cancelled after renewal, the service will continue until the end of the billing cycle.

3. Campaign/Project Refund Exceptions

A partial refund may be considered only if:

• No work has started.
• No resources have been allocated.
• No strategy, design, or development work has been initiated.

However, a 20% administrative fee will be deducted.

Once any form of work begins, refunds are not allowed.

4. Advance Payments

All advance fees or booking payments are completely non-refundable, as they cover:

• Slot booking
• Resource allocation
• Research time
• Initial planning

5. Lead Generation & Ad Campaign Refunds

Refunds cannot be given for:

• Poor lead quality
• Low conversions
• Ad performance issues
• Changes in Meta/Google policies
• CPC/CPM increases due to competition

Ad Platforms charge based on algorithms, and Connective9 has no control over platform pricing or results.

6. Website Development Refunds

Refunds are not allowed if:

• Demo or draft version is shared.
• Design approval is given.
• Development has started.
• Hosting, domain, or plugins have been purchased.

7. Overpayment or Duplicate Charges

In case of accidental overpayment:

• The amount will be adjusted in future invoices.
• Direct refunds may take 7–14 working days, depending on the payment gateway.

8. Delivery Issues

If the client fails to provide necessary content or approvals on time, Connective9 is not responsible for delays. No refund is issued under such circumstances.

9. Dispute Resolution

If you have an issue with service delivery:

• Email us at: Email us at: info@connective9.com
• We will review within 48–72 hours.
• Resolution may include revisions, status updates, or service adjustments.
• Refunds will NOT be offered unless falling under the rare exceptions mentioned above.

10. Final Decision

Connective9 reserves the right to make the final decision on any refund or cancellation request. All decisions will be communicated in writing via email.